Rental FAQ: Tenant questions

About Member Services

• I forgot my username and password what should I do?
• I have forgotten my username / password. Can I have it reset?
• I have already issued a trouble ticket. How long before I hear from you?
• Why aren't there enough pictures of the properties that are available?
• What do I need in order to use your services?
• How long does my account take to activate once I sign up?
• Why did the apartments that I put in the Favorites section disappear?
• I Have just joined. How long before I hear from you?
• How precise can I make my searches?
• How should I approach the apartment hunt if I live outside of the area?
• Is there a preview search so that I can Try before I Buy?
• Do you have specific listings for handicapped-accessible rentals?
• How can I get a hold of the landlord once I find a suitable apartment?
• I just joined and wish to cancel the service,how do I Do that?
• What Forms of payment do you accept?
• I am a student. How will this affect my chances of finding an apartment?
• Can I get help with the search from one of your rental agents?
• I found a Place on my own. How Do I process a refund.?
• What service do you offer?
• What kinds of criteria can I specify in my search? Can I search for furnished apartments, or ones that take pets?
• Do you have a section for 'Pet-OK' apartments? How does having a pet affect my options?
• Who should I contact if I think that my race / gender / faith is preventing me from being accepted for an apartment?
• Is there anything that I should bring along with me when I am interviewed by the landlord, or when viewing the property?
• What will I get when I sign up?
• Do you have a phone that I can use if I am new to the area and don't have one?
• I am new to the area; can you help get me started in my search?
• How much of the Southern California region do you list for?
• If a landlord needs to pull my credit report what will they need from me?
• Will you make contact with me as soon as I sign up?
• I can't seem to reach any landlords at their office.
• Is there someone that can assist me if I need help during the search process? What can they do to help?
• How accurate and current are your listings?
• Will you send me an eMail if an apartment is posted that meets my criteria?
• What is a standard deposit for entering into a new apartment?
• What is subletting? Are there any rentals in your listings that I can sublet?
• Do I have to actually be present at the apartment to complete the rental process?
• How Do I process a refund ?
• My dog is rather large, and most landlords that say that they will consider pets balk when I tell them what kind of dog I have. Am I out of luck?
• What information might a landlord ask for from me during the application process?
• How soon before I move should I start looking?
• Do landlords charge a fee for rental applications?
• Some of the landlords that I have called from your listings claim that they only list with a different advertising company exclusively. What does this mean?
• How should I choose the references that I list on my applications?
• Can I obtain a credit report through you?
• What is the typical timeframe for finding an apartment? How can I be certain that I will find an apartment in time to move?
• I've called a few listings, but they have all been rented already. Isn't this covered under your guarantee?
• What should I expect to spend to move into a new apartment?
• What will make a landlord look upon my application more favorably?
• What do I need to know about signing a lease?
• Will a co-signature help my chances of being accepted if my credit is not very well established?
• What is renters insurance and where can I go to get it?
• What is a rental application, and what information do they ask for?
• Why are my searches not returning any listings?
• Where do I start the apartment hunt?
• What is the Guarantee on the membership?
• How long have you worked in this field?
• Can any of the costs that I incur while moving be written off as tax deductions?
• Do the apartments that you rent have furnishings?
• Does your company provide me with anything that I couldn't do by myself?
• What is the advantage of using your service over the other listings that are available?
• I want my money Back. What should I Do ?
• How frequently do you post new vacancies?
• If I have bad credit what can I do to improve my chances of finding a good apartment?
• Can I search for rent-control or Section 8 rentals?

The Search Process

• Whay should I do if I have a problem?
• Why is there not enough pictures?
• Can I search by zip code?
• How do I search for section 8 properties?